It’s our intention that you will love our products and keep coming back for more. But if for some reason you are not happy with the product you purchase from us for whatever reason, we offer either a refund or an exchange of your purchase price (minus shipping). Simply mail back your purchase within 60 days, and we’ll take care of it for you.

Orders returned within 61 to 90 days will be eligible for an exchange or credit on account only. 

Deluvia Inc.
Attn: Returns Dept.
2040 Weaver Park Drive
Clearwater, FL 33765

Please note that only products purchased directly from Delúvia Inc., are eligible for returns.  Items purchased from any other store or website should be returned or exchanged to the store or website where you purchased from. 

SHIPPING

Shipping Policy
Our orders are shipped within 24 hours Monday – Friday 9 am '“ 5 pm. Orders placed late Friday and over the weekend are shipped out Monday morning.

Carriers
We use USPS priority mail for the majority of our shipments but when needed, we also use UPS and/or FedEx.

Order Tracking
If you provide us with an email address, we will email you your tracking information.

Shipping Rates
All orders of $49 or more are free shipping within the Continental U.S. Orders under $49 will be charged a shipping and handling fee of $7.95.
For orders outside of the Continental U.S. please call our toll free number at 1-877-335-8842 and we will provide you with a shipping and handling quote in advance of your order.

Back Orders
If an item happens to go on back order we will ship you the part of your order that is in stock and we will notify you via email or phone call regarding the back ordered item. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

INTERNET-BASED ADS

DeluviaUSA.com uses third party ad-serving companies to display interest-based advertising. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information gathered from your interaction with our sites and services. Click here for more information about the types of information that we gather.

In providing interest-based ads, these third party ad-serving companies follows the Self-Regulatory Principles for Online Behavioral Advertising developed by the Digital Advertising Alliance (a coalition of marketing, online advertising, and consumer advocacy organizations). To learn more, please visit http://www.aboutads.info.

The third party ad-serving companies also use cookies, web beacons (also known as action tags or single-pixel gifs), and other technologies (collectively, 'cookies'). Cookies enable ad networks and advertisers to learn about what ads you see, what ads you click, and other actions you take on our sites and other sites. This allows the ad-serving companies to provide you with more useful and relevant ads. For example, if they know what ads you have been previously shown they can be careful not to show you those same ads repeatedly.

MOBILE MESSAGE SERVICE TERMS & CONDITIONS

Last updated: March 3, 2026

The Deluvia mobile message service (the "Service") is operated by Deluvia Inc. (“Deluvia ”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Deluvia’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Deluvia through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Deluvia. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to 1 (855) 559-3316 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Deluvia mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, start a chat on our website, or text HELP to 1 (855) 559-3316 or email customerservice@deluviausa.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.